Get help from a human (pun intended!)
To speed up the diagnosis and get the problem figured out and solved faster, please collect the following info before you ask for help.
Take a screenshot.
Jot down a quick note on what you did or what happened immediately before the problem.
If you have the Pro plan
If you have the Pro plan, you can get a guaranteed technical support by emailing us. We will get back to you within 8 business hours. Mention in your email that you are a Pro subscriber.
If you have the Free plan
If you don't have the Pro plan, the fastest way to get help is to join TSD discord forum and ask your question there. Although there is no guarantee how quickly your question will be answered, there is a good chance that one of the very helpful TSD community members will jump in to help you.
You can also tweet to us with your question. And remember that we may be quicker at answering your question if you also follow us on twitter (hint hint!).